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SPEAK TO A COUNSELLOR (weekdays 9am-5pm)
TOLL FREE PHONE: 0508 11 12 13
FROM A MOBILE: 09 433 6526
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We run a tollfree Helpline to speak to an experienced, non-judgemental nurse counsellor: 0508 11 12 13 from a landline or 09 433 6526 from a mobile. We also respond to email queries via [email protected].
All calls and emails are kept completely confidential.
Please note our Helpline is for Aotearoa New Zealand residents only.
Our Helpline is open from 9am-5pm Monday-Friday. If you do not reach us, you can either try again later, or leave us a message with your first name only, number and when you'd like us to try and call you back.
Email enquiries will be responded to within 5 working days. Occasionally, our team will need to consult with other experts regarding your enquiry which may delay our response - if this is the case, we will let you know.
If you need urgent wellbeing support and our team is not available, you can find a list of alternative helplines here.
What if I can't call during your opening times?
If its not possible to ring during our opening hours, it may be possible to arrange a phone call out of hours. To do so, you can call us and leave us a message, using your first name only, your number, and when you would like us to try and call you back. Alternatively, you can send us an email via [email protected]
Disclaimer: The advice provided by the Helpline nurse counsellor is based on best practice for educational purposes only and is not a substitute for attending a consultation with a health professional for medical diagnosis or treatment.
If you think you may have genital herpes you need to see your GP, sexual health clinic or other health care provider. Sexual health clinics provide a specialist, confidential, free or low-cost service.
Visit our sister website, Just the Facts about Sexual Health and STIs, which hosts a comprehensive database of sexual health clinics and sexual health providers in New Zealand.
You can also download our guides in pdf form:
If you would like to get a print copy of the information booklets, fill out the form on the consumer request for printed materials page (it contains sections on Genital Herpes - The Facts, Herpes and Relationships, Herpes and Pregnancy, Facial Herpes).
This website is brought to you by the Sexually Transmitted Infections Education Foundation (STIEF) - an initiative funded by the Ministry of Health through collective District Health Boards (20) to educate New Zealanders about STIs. District Health Boards (DHBs) are responsible for providing or funding the provision of health services in their district.
The medical information in this website is based on the STIEF Guidelines for the Management of Genital Herpes in New Zealand. The New Zealand Ministry of Health supports the use of these clinical guidelines, developed by clinical experts and professional associations to guide clinical care in New Zealand.
The Guidelines are a consensus opinion of the STIEF Professional Advisory Group (PAG). The PAG has representation from nationwide medical, nursing and allied disciplines involved in the management of STIs. The Guidelines are produced by considering available literature, both New Zealand wide and international, and by basing the medical recommendations on the evidence in the literature or reasonable supposition and opinions of medical experts.
Toll Free Phone: 0508 11 12 13
From a Mobile: 09 433 6526
Email: [email protected]
NZ Herpes Foundation
C/- Sexually Transmitted Infections Education Foundation (STIEF)
CPO Box 2437, Shortland Street, Auckland 1140
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